Services

Providing innovative technology solutions for the hospitality industry.

Are you a hotel or resort in need of comprehensive support services?  The experienced professionals at Hotel Systems Solutions (HSS) specialize in delivering timely configuration, training and troubleshooting services for hotels and resorts across the country that utilize Opera PMS and Micros-Fidelio software. 

If your team is currently in need of critical support assistance for PMS or POS solutions, we are your alternative solution provider. We offer fast, affordable support solutions without compromising the service quality and consistency you deserve.

We'll work alongside your in-house IT teams to ensure seamless integration. When you couple our skilled professionals with our project management expertise, you have a recipe for network integration excellence.

Our areas of expertise Include:

Professional Consulting

When you work with HSS, you are guaranteed the knowledge, insight, support and resources of skilled professionals with more than 50 years of experience in hospitality management and technology.

System Installation

Whether your needs include installing a server, configuring an SSL certificate, prepping Windows or installing Windows server software, the team at HSS can help.

System Configuration

If you’ve recently purchased the Opera PMS system and need to set up the software or make changes, let the experts at HSS assist you with your individual system needs.  

Operator & Manager Training

If your team requires additional training or a refresher course after updates, the HSS team can assist with personalized instruction for Opera PMS as well as all of its modules.

Customized 
Interfaces

If your system requires custom functionality outside of what the Opera PMS system currently offers, our team of experts specialize in custom programming.

Application 
Support

At HSS, we pride ourselves on offering unparalleled customer service and faster support for day-to-day Opera operations. We will answer any call within 24-48 hours and work with you and your team until the issue is resolved.

Forms
(RDF and XML-based)

If your team needs custom forms created to review/track such items as receipts, guest folios, registrations cards, BEO’s and confirmation letters, we can assist.

Simple Reports (OSR)

If your team requires updates to reports that are normally hard coded or unchangeable by the system, we can assist. In addition the Opera Simple Reports allows us to build custom reporting tools for your hotel/resort.

Network & data center support

The team at HSS is committed to providing you with the ongoing monitoring and support you need including any interface or Internet connections into the Opera PMS system.



Get in touch.

To meet the varied needs of our hotel clients, we offer different contract models ranging from baseline support available during normal business hours, to premium 24/7 support. Support areas include applications, interfaces, platform and network, forms and reporting and updates and training.

Give us a call or click the button below to send us an email for a customized proposal or to learn how HSS can help your operation save time and money while enhancing the overall guest experience.
Let's work together!
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