A major gaming hotel in Nevada had been trying to resolve an issue with their property management system for months. The property’s reservation system was sending incorrect data to the PMS which in turn was creating a massive backlog of unnecessary work and frustration. The hotel was forced to shift additional staff from other departments to try and fix the broken technology which resulted in more than $300K in unexpected expenses.
With no resolution in sight, the hotel eventually tapped Hotel Systems Solutions. After a couple of phone calls between the hotel and the reservation systems’ engineering team, HSS was able to quickly identify the problem and successfully resolve the issue in less than two weeks. In the end, with the help of HSS, the hotel was able to reduce any further unnecessary costs and refocus their efforts on what was most important -- enhancing the guest experience.
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